Shipping policy

 

Shipping policy

Shipping Costs

Shipping costs are dependent on the total spend of your purchase. Orders are processed Monday to Friday. Orders placed after 11am PST will be processed the following business day.

Over $45 spend:

  • Standard – 2-5 business days - free
  • Priority – 1-3 business days - $8.25

Under $45 spend:

  • Standard – 2-5 business days - $4.95
  • Priority – 1-3 business days - $8.25

USPS Standard shipping

Standard shipments are sent through USPS, packages usually reach their destination in 2-5 business days but can occasionally take longer. In most cases, the expected delivery date provided at checkout will reflect a variance in delivery time of 1, 2, or 3 business days and is based on origin, destination, and drop-off time. The expected delivery date does not come with a money-back guarantee.

Your tracking number will look like this: USPS Tracking® 9400 1000 0000 0000 0000 00

USPS Priority Mail

Priority shipments are sent through USPS Priority Mail. Packages usually reach their destination in 1-3 business days but occasionally take longer. Please note that Priority Mail shipments may be delivered on Saturdays.

Your tracking number will look like this: Priority Mail® 9405 5000 0000 0000 0000 00

UPS Ground

In some cases (based on total weight of the parcel exceeding 1lb we may use UPS Ground service.  Packages usually reach their destination in 3-5 business days but can occasionally take longer.

What is UPS ground tracking number look like? A UPS tracking number, for domestic packages within the United States, will usually start with "1Z" followed by a 6 character shipper number (numbers and letters), a 2 digit service level indicator, and finally 8 digits identifying the package (the last digit being a check digit), for a total of 18 characters.


Where do we ship to?

The United States only.

Places there may be challenges shipping to:

Military Bases and APOs: If you are an active service member stationed at an APO we will try our best to get your order to you, however, we are sometimes unable to support shipping to your location. If we are unable to deliver to you we will offer you a full refund.

International Shipping

We do not currently offer international shipping.

When will the order be shipped?

Orders are processed Monday to Friday. Orders placed after 11am PST will be processed the following business day.

Tracking your shipment

You will receive an email containing your tracking number when the order has been shipped. There will be a link in that email to track your package, please note it may take several hours for the logistics company to update the tracking information.

If you are a registered with atomstudios.com, you can also find your shipping information by logging into your account and viewing your past orders.

You can also track your shipment via the USPS website  

Issues with your shipment

If you have issues with your shipment, we are happy to help but please note we often only have access to the sane tracking information that you have.

Please note that couriers are currently experiencing limited employee availability due to the impacts of COVID-19. Please allow for 1-2 days of extended transit time due to these potential delays before reaching out to our support team support@atomsudios.com

Lost Package

atom studios are not responsible for any items damaged or lost in transit, either when shipped to you or when shipped from you to us during the Returns process.

Any claims should be filed with the respective courier service.

For more information on shipping please view our Terms Of Service

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